PRIVACY POLICY AND GOVERNANCE FRAMEWORK FOR THE PROTECTION OF YOUR PERSONAL INFORMATION

Pharmacie C. Cellini et P. Gauvin Inc. respects your privacy and is committed to protecting it by adhering to this policy. This policy explains how we collect, use, maintain, disclose and protect the personal information of our patients, customers and those of the users (“you”) of our websites, including information obtained through our websites (which includes the Pharmacy’s other websites, mobile applications and social media, if any; collectively the “Sites”), as well as emails, text messages and other electronic messages exchanged with you, and any customer service interactions we have with you. This Policy also describes the types of information we may collect. 

The Sites may include links to third-party websites, plug-ins, services, social networks and applications. Clicking on these links or activating these connections may allow a third party to collect or share data about you. If you follow a link to a third-party website or use a plug-in, please note that these third parties have their own privacy policies. We have no responsibility or liability for these policies. We do not control the websites of these third parties and we encourage you to read the privacy policy of every website you visit.

WHAT INFORMATION DO WE COLLECT?

Personal information is generally defined as any information about an identifiable individual, including information that can be used alone or in combination with other information to directly or indirectly identify, contact or locate an individual.

The personal information we collect includes the following:

• Your full name
• Your mailing address
• Your date of birth
• Your gender
• Your e-mail address
• Your telephone number

And any other identifiers we may use to contact you (collectively, “Personal Information”).

HOW DO WE COLLECT PERSONAL INFORMATION?

We collect information directly from you. Here are some examples of when and how we may collect information from you:

• During your interactions with us as registered users of our Sites, through e-mail and telephone conversations. 
• The information you provide when we set up your patient file.
• Information you provide when we set up your customer account.

Information collected using cookies

HOW DO WE USE YOUR INFORMATION?

• To the extent permitted by applicable law, we may use personal information: 
• To carry out the purposes for which you provided the information or which were described at the time of collection, or for any other purpose for which you provided the information, including pharmaceutical services.  
• To carry out our obligations and exercise our rights, including billing. 
• To provide you with administrative information. 
• When we deem it necessary or appropriate : 
  • under applicable law
  • to comply with legal process; 
  • to respond to requests from public and governmental authorities; 
  • to enforce our terms and conditions.
• For any other reason, with your consent.

For any other reason, with your consent.

HOW DO WE DISCLOSE YOUR INFORMATION?

To the extent permitted by applicable law, your personal information may be disclosed:

• To members of our organization for the purposes set out in this policy.
• To our third party service providers who provide services such as website hosting, data analysis, payment processing, information technology services, email services, audit services and other services, in order to enable them to provide these services. 
• To the extent permitted by applicable law, your personal information may be disclosed:
• To members of our organization for the purposes set out in this policy.
• To our third party service providers who provide services such as website hosting, data analysis, payment processing, information technology services, email services, audit services and other services, in order to enable them to provide these services. 
• To provide you with administrative information. 
• When we deem it necessary or appropriate : 
  • under applicable law
  • to comply with legal process; 
  • to respond to requests from public and governmental authorities; 
  • to enforce our terms and conditions.
• To fulfill the purposes for which you provided it.
• With your consent.

DATA SECURITY

The security of your personal information is very important to us. We use physical, electronic and administrative measures designed to protect your personal information against accidental loss and against unauthorized access, use, modification and disclosure, including the following measures:

• We review our information collection, storage and processing practices, including physical security measures, to prevent unauthorized access to our systems.
• We restrict access to personal information to those Pharmacy employees who need to know that information in order to process it. 

The security of your personal information also depends on you. Where we have provided you with (or where you have chosen) a password to access certain parts of our Sites, you are responsible for maintaining the confidentiality of that password. We ask you to choose a password with sufficient security features, and not to reveal it to anyone else unless necessary.

Unfortunately, the transmission of your information over the Internet is not entirely secure. 

While we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Sites. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any security settings or measures on our Sites. We are not responsible for any damage whatsoever caused to the user or a third party by the use of the Site.

RETENTION OF YOUR INFORMATION

Unless otherwise permitted or required by applicable law, we will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet contractual, legal, accounting or reporting requirements. 

ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

It is important that the personal information we keep about you is accurate and up-to-date. Please inform us of any changes to your personal information. 

To review, correct, update, delete, erase or otherwise limit our use of the personal information you have provided to us, please call or write to us using the contact information provided below in the “Contact Us” section and clearly explain your request. We may not be able to respond to your request to amend information if we believe that doing so would violate a legal requirement or make the information inaccurate. 

In addition, please note that we may be required to retain certain information for archival purposes or to complete transactions that you initiated prior to requesting such amendments or deletions. 

Applicable law may permit or require us to refuse to provide you with access to all or part of the personal information we hold about you or that we may have destroyed, erased or made anonymous in accordance with our record retention obligations and practices. Subject to any legal or regulatory restrictions, if we are unable to provide you with access to your personal information, we will inform you of the reasons for such refusal. 

WITHDRAWAL OF CONSENT

When you give your consent to the collection, use and transfer of your personal information, you have the right to withdraw it in certain circumstances. To do so, please call or write to us using the contact information provided below under the heading “Contact us”. Please note that if you withdraw your consent, we may not be able to provide you with our services.

In addition, please note that we may be required to retain certain information for legal obligations, archival purposes or to complete transactions that you initiated prior to requesting such modifications or deletions. 

CHANGES TO OUR POLICY 

We reserve the right to change our policy at any time. We will notify you of any such changes by indicating on the first page of the Policy the date it was last updated. 

If we make any material changes in the way we treat users’ personal information, we will notify you by means of a notice posted on the Site’s home page.

CONTACT US 

If you have any questions, comments or additional requests regarding this Privacy Policy and our privacy governance framework, or if you would like to access, update or correct any of your personal information, you may contact us at the following coordinates:

Pharmacie C. Cellini et P. Gauvin Inc.
9686 4th Street
Montreal, QC H1E 3Y3
Tel: (514) 648-3201
info@pharmaciecellinigauvin.ca

Last updated: 2023-10-03